Here is some further information for prospective online therapy clients.
Please also see my main page about online art therapy counselling.
Keeping your information safe
As a registered member of BAAT (British Association of Art Therapists), I observe their guidelines for counselling and psychotherapy, and will respect your privacy at all times. Your communications will remain confidential between us. An exception to this is where I need to take some of the issues to supervision, to ensure that I am working in a way that is safe and beneficial to you, as required by my professional code. If it becomes apparent that a different therapist or method would suit you better, I will try to assist you in finding the most appropriate way forward.
I will not reveal your identity, and will take all necessary precautions to protect your privacy. The only circumstance where I am obliged to break confidentiality is if you have indicated that that there is a risk of harm to yourself or someone else, and I am required by ethics to seek guidance from supervisors or other professionals.
I would need to inform the police in the event that someone might be hurt or a crime be committed from what you tell me. I would of course expect to discuss this beforehand with you to obtain your assent.
If you feel you need urgent help and are in acute crisis please go to the Accident & Emergency department of your nearest hospital. Other useful sources of crisis support include www.befrienders.org or www.samaritans.org.
What happens if the technology fails
Occasionally technology may let us down. If we are on video (Zoom) and the internet connection is unstable, we can first try using voice only rather than video (this is easy to do on Zoom). This uses less bandwidth so it may be the solution. If necessary, we can also use the Live Chat function. If that fails, or if you prefer to speak by phone, I will call you using my landline you are in the UK, using the number(s) you give me. (If you are overseas, we will need to work out an alternative arrangement between us). Please feel free to discuss with me if you would prefer that I do not call you.
Sometimes things go wrong with technology and communication is interrupted, so it’s important for us to check. Please feel free to check with me if you feel I have not responded as I should have, or if I have misunderstood something, or if you are unable to continue our work for some reason.
If you can’t make a session
If you need to miss a session, please give at least 24 hours’ notice. Ideally we will work once a week at the same time each week, as this is most beneficial clinically.
An alternative might be that we communicate by email instead. I would expect to spend a total of around 50-60 minutes per week on this.
In the event of either of us being unable to attend or continue the therapy, we each undertake to let the other know wherever possible. If I don’t hear from you within a reasonable time, around a week, I will email you to check out if you are alright.
Payment should be made before the day of the session, by BACS or by International Bank Transfer.
The fee is currently £65.
I have a limited number of lower-fee slots – please ask about this if you are keen to work with me but you know you couldn’t afford the full fee.
Please think carefully about where you will be when we have the session. For example, it may not be a good idea to have your bedroom as your therapy room. It is important that you find somewhere with a good wifi signal, and where you can speak uninterrupted and in privacy. Other people should not be able to walk into or through the room. Try to reduce distractions; e.g. it may be wise to keep pets out of the room if they are likely to distract you.
If you choose to work with me via by email, we would agree that you would send me your email by a certain day (using a password-protected attachment), and then I will send you my response on a particular day. For example, we might agree that you will send me an email each week on a Wednesday, and then I send you my response on a Friday. I would expect to spend 50-60 minutes per session on reading your email carefully, and formulating my response. The fee for email therapy is £96 for a block of three sessions.
When there’s a problem
It is particularly important, when working online or by phone, to let me know when I have misunderstood or ‘missed’ you in some way, and I would encourage you to let me know when this happens (as it is bound to, from time to time). If you ignore or don’t mention any miscommunications, the therapy will be less effective and you won’t get the value that you deserve.
Contact between sessions
I do not run an emergency service and I cannot guarantee to be available if you need to speak to me urgently. However if it is non-urgent, but you need a reply before our next scheduled session, please email or text and I will aim to respond within 48 hours. Unscheduled calls or emails that take me over 10 minutes, will be charged for.
If you wish to contact me between sessions and do not need a reply, for example to send me an art image you have created that you would like to discuss in the next session, you can email it to me and I will look at it carefully, and I will then talk with you about it when our session time comes around.
I do not ‘friend’, reply to, or follow clients on social media. If you wish to follow my professional social media accounts or blog you are free to do so, but there is no expectation that you will. If you are on my general email list you may prefer to unsubscribe, so that our relationship is kept between ourselves. I recommend that you do not reply to or comment on anything on my professional Facebook page, Twitter account etc, as this could compromise your privacy. I also ask that you do not share details of our work together, on social media or online.
More about me and how I work
If you would like to read up more about me, please read more articles and pages on this website.
Do ask me if there is anything you want to check out before we start working together. I am here to help.
Please could you fill in the questionnaire below and send by email, (you may copy and paste and send it as a password-protected PDF attachment – send the password separately by text message).
GP name and address:
Have you had previous or current involvement in mental health services? If so, please give more information either here or by other means.
Prescribed medication taken, and how often:
I would like to work in our online therapy sessions via video-conferencing / live chat/ telephone/ email (delete as appropriate).
I agree to pay in advance for online therapy using BACS.
By sending this by email to Emma Cameron I confirm that I am over 18 years of age, have not received a diagnosis of Personality Disorder, and am not receiving any treatment for mental illness.
Signature and date: